top of page

Frequently Asked Questions

Shipping and Delivery

Orders placed will have a 7-10 business days processing time, before shipping out

Scarlet and Opal is not responsible for package once it is in the mail carriers possession. However, you will receive tracking info to follow along, via email, once your package has shipped.

 

***During the holiday season and busy times for USPS, packages may be slightly delayed

U.S. Domestic shipping - estimated

Standard Shipping 3-5 days (after processing time) - $5

Priority Shipping 2-3 days (after processing time) - $10 

If your order is over $45 you will qualify for free Standard Shipping. 

International Shipping 

Standard Shipping 11- 20 days (after processing time) - $15

Priority Shipping 6-10 days (after processing time) - $35

Priority Express Shipping 3-5 days (after processing time) - $70 

Returns 

All jewelry is final sale, unless jewelry arrives broken or there is an issue upon arrival. In this case, please reach out to me as soon as possible Scarletandopal@Gmail.com to resolve your concerns. I always want you to receive the best quality pieces to last a long time! 

 

Earring Care Tips

Polymer clay and resin are easy to care for, and are sturdy for the most part. If you get them dirty, you can wipe clean with mild soap and water. Avoid harsh chemicals and extreme temperatures.  

Stainless Steel will naturally tarnish slightly over time from being exposed water, oils, etc.  Keep metal dry, avoid excessive handling, and store in dry room temperature location to help prevent tarnish.

To clean tarnish: Wipe with a cloth gently, apply pressure and will restore to natural shine. Pieces may also be scrubbed clean with warm soapy water. Rinse and pat dry thoroughly.

 

 

bottom of page